Terms & Conditions

Exchange policy

We at Toscee.com work hard to provide our customers with the latest fashion at impeccable quality and amazing prices. If you did not like the fit, colour or design simply exchange the product within 15 days of delivery. Products cannot be returned, they can only be replaced.

To exchange a product, use our easy online exchange process by logging in to your Toscee.com account. You can email us at hello@toscee.com.

The Exchange process – Online Exchange—You can exchange an item online at Toscee.com by following the below steps.

Log in to the ‘My Account’ section at Toscee.com

Select the product that needs to be exchanged

Follow the steps and fill in the required information to complete the process.

To exchange an item now, click here.

Need to exchange – Few points to remember

Exchange request need to be within 15 days of the delivery of product

Please fill the exchange form for easy processing of exchange

All exchange items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.

Shipping Charges shall be non-refundable.

In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at hello@toscee.com

In you choose to self-ship the products, they should be dispatched within 48 hours after the exchange request is raised.

Any exchange item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense.

Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.

In case of orders where reverse pick-up may not apply, customers can self-ship the items to Toscee.com. In this case, an amount of Rs. 100 will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code. This will be done post the quality check of all the received items.

How do you exchange?

Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.

Self-ship: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.

Shipping Address for self-ship product/s:-

Orchid ent outfit pvt. ltd.

B-41 sector 65 

Noida

UP-201301

exchange Form is an easy-to-fill form that allows you to exchange the received shipment to Toscee.com. The exchange Form is included in the shipment parcel along with your order. If you have misplaced the return form, click here to print a new one. Mention the order details & complete shipping address on the packet

Terms & Conditions

This Return Policy applies to all items (with the exception of lingerie, sleepwear, swimwear, beachwear, accessories, beauty, socks and free items) purchased directly from Toscee.com. The policy is subject to change. Hence, please visit our website WWW.Toscee.com for the latest policy.

Shipping Policy

We at Toscee know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.

Depending upon the location, the product is delivered to you in 3-5 workings days after it has been dispatched from our warehouse.

Free shipping is available on all products, subject to a minimum order value. A Non-Refundable charge of Rs. 49/- will be applied to all orders below Rs. 500/-

The whole order amount including any delivery charges will be refunded if the order is cancelled or lost in transit by us.

Cancellation Policy

Toscee.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

Cash On Delivery Policy

As per the Cash on Delivery policy:

To avail C-O-D Service, all items in the cart should be applicable for C-O-D.

C-O-D is applicable on a minimum sale value of Rs. 0 and maximum of Rs. 50,000 only.

Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.

You cannot open the box without making the payment at the time of delivery.

If the product is open, do not accept the order.

No credit/debit cards are accepted in Cash on Delivery.

Using Cash Back & Promo Codes/Coupons

Cash back Promo Code may not be applicable for all the products on the website.

Special coupons should be redeemed within the limited period, and validity once expired, cannot be extended later.

Two offers cannot be clubbed together using the Promo Code.

Toscee.com reserves the right to cancel any promotional ‘Promo Code’ and the transactions in which they are used. (This is not applicable on Cash back Promo Codes)

Cash back and Promo Code Coupon cannot be clubbed together to avail an offer at Toscee.com. This means, if Promo Code is used in an offer, Cash back cannot be generated.

Cash back amount is subject to change at the sole discretion Toscee.com.

Images & Representations of Products/Services

Product Images are indicative in nature

Actual Product may differ from the image. Please refer the product specification for the product

For Queries/Comments

Send us your questions or comments to hello@toscee.com